Hybrid Customer Experience Specialist - First Contact

Plus Dane Housing is hiring a permanent Customer Experience Specialist to handle high volumes of enquiries by telephone and digital channels. The role operates on a hybrid basis with at least two days per week in the Liverpool office, within a 35-hour week, and focuses on resolving issues at first contact.

Responsibilities include accurate recording on CRM, owning enquiries, escalating when needed, and collaborating with teams to improve the customer experience.