Hybrid Customer Experience Manager - Stakeholder Focus

Gi Group (UK) is looking for a Customer Experience Manager to join CCW and lead customer service assessments in Birmingham or Cardiff. This role offers a unique opportunity to shape customer experience across the water sector by working closely with various stakeholders.

The ideal candidate will have excellent communication skills, a passion for improving customer outcomes, and experience in customer experience management or stakeholder engagement. The position includes a hybrid working model and excellent civil service benefits.