Hybrid Customer Experience Advisor

Sovereign Network Group in the United Kingdom is seeking a Customer Service Advisor to join our team on a 12-month fixed-term contract, full-time, 37 hours per week. The role involves speaking with customers, resolving queries, and ensuring a smooth service experience from Hertford with eventual hybrid working.

You will handle repairs reporting, rent questions, complaints, anti-social behaviour, and housing-related inquiries, recording details in CRM, and communicating clearly with customers to