Hybrid Controls Consultant Retail Customer Outcomes Testing

A leading financial mutual in the UK is seeking a Controls Consultant for their Retail Customer Outcomes Testing team. This role involves providing independent evaluations of customer complaint handling, ensuring regulatory compliance, and enhancing customer experience. The ideal candidate will have a proven track record in complaint handling, strong analytical skills, and familiarity with the Financial Ombudsman Service process. The position offers a flexible hybrid working model, and is based in multiple UK locations including Swindon.