Hybrid Contact Centre Team Manager: Lead, Coach & Drive KPIs

Cactus Search in Central London is recruiting an ambitious Team Manager for a well known brand's contact centre. The role is Hybrid, offering £45k plus benefits and an opportunity to lead a busy, vibrant team focused on delivering excellent service.

You will monitor performance against KPIs, coach advisors, manage daily operations, and communicate issues to the Operations Manager. The ideal candidate has team leadership experience in a call centre, strong numeracy, and excellent written and