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Hybrid Contact Centre Manager - Lead CX & People
Posted 1 day 20 hours ago by The Cotswold Company
Permanent
Full Time
Call Centre / Customer Service Jobs
Norfolk, Norwich, United Kingdom, NR1 1
Job Description
The Cotswold Company in Norwich is seeking a Customer Service Lead to direct our Norwich-based team in a hybrid setup. You will shape how we look after customers and lead the team to deliver outstanding service each day.
You will manage Team Leaders, Quality, Complaints and our Contact Centre Trainer, driving continuous improvement with data-driven insights and strong communication in a fast-paced environment.
The Cotswold Company
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