Hybrid Complaints Coordinator - Housing Services

Pinnacle Group Limited is seeking a Complaints Coordinator to support the complaints function within a social/private housing environment. The role involves logging, acknowledging, monitoring and progressing resident complaints in line with procedures and codes, and providing essential administrative support to the team.

The post holder will work in a hybrid role with travel to our Chancery Lane, London office, helping ensure timely resolution, accurate records and data-driven service