Hybrid Collections Support Agent - Empathy & Solutions

Jaja is recruiting a Collections Support Agent for a hybrid role in Manchester. You will handle collections across chat, phone, email, and written channels, delivering empathetic, customer focused solutions while meeting quality standards and regulatory requirements.

The role involves supporting vulnerable customers, maintaining accurate records, and contributing ideas to improve processes in a fast growing consumer finance business in the UK. 2 days per week in office, salary around £29,000.