Hybrid Claims Resolution Specialist - Customer Experience

Hastings Direct in Bexhill-on-Sea is seeking a Customer Resolutions Specialist (Claims) to investigate and resolve customer complaints with a high level of service. The role combines in-office training with hybrid working patterns, visiting the office weekly while performing many duties remotely.

A strong emphasis on empathy, clear communication, and policy adherence will help deliver fair outcomes. You will join a FCA-regulated environment handling motor claims and customer interactions, with