Hybrid Animal Charity Customer Care Specialist

Dogs Trust is hiring a Customer Support Centre Advisor in Manchester to handle inquiries from supporters, adopters and the public across calls and emails. You will work hybrid, combining in-centre and remote tasks, ensuring courteous, timely responses and accurate record-keeping.

The role focuses on delivering exceptional customer service, adhering to policies, and contributing to KPIs while representing the Dogs Trust brand with empathy and professionalism.