HRIS analyst - ServiceNow + iTrent

• Join a forward - thinking team
• Drive real operational improvements

About Our Client

The company is a well-established large organisation in the property industry, recognised for its commitment to quality and integrity.

Job Description

• Act as a subject matter expert for HR systems, primarily ServiceNow and iTrent
• Develop, maintain, and improve HR reports and dashboards using Power BI and Business Objects
• Collaborate with HR and business stakeholders to understand reporting needs and deliver insights
• Configure and customise ServiceNow HR workflows, case management, and service portals
• Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off
• Manage system access controls and ensure data security in line with company standards
• Troubleshoot and escalate system issues, ensuring timely resolution with internal teams or vendors
• Support HR projects and process improvements with strong project coordination skills
• Deliver training and communications on system changes to users across the business
• Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery

The Successful Applicant

A successful HRIS Analyst should have:

• Solid experience with ServiceNow - this is essential
• Ideally experience with iTrent
• A creative, continuous improvement mindset
• Hands-on knowledge of ServiceNow and an understanding of its potential for improvement
• Strong reporting skills, with experience using Power BI and Business Objects
• Excellent Excel skills and a keen eye for data accuracy and detail
• A good understanding of HR processes and principles
• Confidence presenting ideas and findings to both technical and non-technical audiences
• The ability to manage workload and priorities effectively in a fast-paced environment
• Clear and professional communication skills, both written and verbal
• A collaborative attitude and willingness to support cross-functional teams

What's on Offer

• Private Medical
• Pension 8% employers' contribution
• 26 days holidays + bank holidays

If you have the necessary skills and experience and are excited about the opportunity to work in the property industry in Leatherhead, we encourage you to apply.