HR Vetting Team Lead

HR Services Team Manager - Vetting - (30 hrs or 37.5 hrs per week)

Glasgow - Hybrid - 2 days/week in office

To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.

Accountabilities:

.Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase

*Ensures Service Delivery and Customer Experience meets expectation and SLAs

*Process design and collateral provision for retail roll out

*Dashboard management and progress reporting for leaders and other stakeholders on completion rates

*Working closely with vetting partner to monitor risks and support employees and candidates

*Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals

*Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed

Experience:

*HR background with sound experience of employment checks processes

*Experience of working with screening partners

*Team Leader and or management experience

*Sound experience and understanding of multiple policies, procedures or systems.

*Communication - both written and verbal, with the ability to influence at all levels

*Must be able to handle complex issues in a professional and sensitive manner.

Project People is acting as an Employment Business in relation to this vacancy.