HR Services Team Leader

Overview

HR Team Manager - Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety.

This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.

We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction.

Responsibilities

• Lead, coach and develop a team of HR Advisors
• Drive quality, performance and service KPIs
• Act as an escalation point for complex employment matters and service issues
• Conduct performance reviews, quality assessments and formal meetings where required
• Oversee daily operational performance and report into senior leadership
• Support recruitment, training and retention initiatives
• Contribute to strategic projects and continuous improvement
• Drive growth and retention across the Scottish client base

Qualifications

• Proven experience leading high-performing teams in a fast-paced environment
• Strong commercial awareness and operational mindset
• Excellent employment law and HR knowledge
• Confident handling escalations, complaints and complex people matters
• Resilient, solutions-focused and able to work under pressure
• Strong organisational and stakeholder management skills

This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment.