HR Operations Manager

• HR Operations Manager
• Salary: £60,000 - £65,000 + Bonus & Benefits (please see below)
• Location: Paddington, London (Hybrid working)
• Reporting to: HR Director
• Team Management: HR Administrator, Recruitment & Talent Lead

About the Role

Our client is seeking an experienced HR Operations Manager to lead the operational delivery of HR services for a dynamic organisation of approximately 600 employees. This role plays a critical part in driving efficiency, consistency, and excellence across the full employee lifecycle, as well as contributing to strategic HR initiatives. This is an ideal opportunity for a hands on HR professional with a passion for systems, data, and process improvement, who thrives in a fast paced, commercially focused environment.

Key Responsibilities

• Lead the HR Operations function, ensuring timely and compliant delivery of all HR services
• Manage and optimise the HRIS (RSM), ensuring effective self service capabilities and data integrity
• Oversee all payroll activity in collaboration with Finance and external providers, ensuring accuracy and legal compliance
• Own and deliver the employee lifecycle processes - from onboarding to offboarding
• Manage the HR administration and recruitment teams, supporting strategy and ensuring SLAs are met
• Deliver regular HR reporting and data analysis, including key metrics such as Gender Pay Gap reporting
• Lead on reward and benefits processes, including benchmarking, salary reviews, and bonus schemes
• Support strategic change programmes such as restructures, acquisitions, and integrations
• Review and improve policies across HR Operations, Payroll, and Employee Relations
• Act as a point of escalation for high-risk employee relations cases when required
• Ensure readiness and compliance for HR audits
• Continuously seek ways to improve service delivery and enhance the employee experience

About You

• Significant experience in an HR Operations role with team management responsibilities
• Strong knowledge of UK employment law, payroll, and HR compliance
• Hands on experience managing reward cycles, benchmarking, and benefits programmes
• High attention to detail and a process improvement mindset
• Strong analytical skills with the ability to manipulate and interpret complex HR data
• A track record of building effective relationships across the business
• CIPD Level 5 qualification (or equivalent experience)
• Proven experience working with HRIS systems and optimising their use
• Comfortable working in a fast paced, commercially driven environment

Benefits Package

• Up to 10% bonus
• Private Medical Insurance & Travel Insurance
• Life Assurance
• 2 paid volunteering days per year
• 33 days holiday (including bank holidays)
• Cycle to Work Scheme
• Season Ticket Loan
• Professional qualifications and apprenticeship support
• Wellness initiatives and retail discounts
• Discounted transport services (London-based)

This is a fantastic opportunity to step into a high impact HR leadership role and make a real difference in how operational HR is delivered.

Apply now

Apply now if this opportunity sounds of interest to you, you have the relevant skill set, and if you wish to join a values driven team where your expertise and ideas will be truly valued.