HR Operations Administrator

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Sector: Insurance
Role: Administrator
Contract Type: Permanent
Hours: Full Time

Together, we engage with everything we have and are, to help humankind act braver and better.

About Shared Services:
A Shared Service Provider to both UK Life Branch (Life Reinsurance provider) and Great Lakes Insurance SE (specialty provider of primary insurance services in the UK). Key services provided include: Accounting/Finance/Tax; HR; Facilities Management; Procurement; Internal Audit; Legal and Data Protection. In addition, the responsibility for managing and servicing the Leases on behalf of the relevant London Business Units.

It is an exciting time to join our growing and evolving organisation, helping us shape the future of primary insurance service provision!

About the role:
To provide confidential and professional HR Operational Support and Administration across Munich Re UK Services Ltd (MRUKS) and Great Lakes Ireland Branch on all people-related matters across the full employee life cycle. Build and maintain relationships with business areas and the wider HR community to fully understand business goals, challenges, and requirements. This will be a 1-year fixed term contract.

Key Responsibilities:

• Maintain accurate information on all HR systems including: Local HR Employee Database; Background Checking Service; Absence Management; Document Upload & Record Keeping.
• Support recruitment administration including preparation of offers and contracts; liaising with new starters; onboarding; first-day induction programme.
• Ensure payroll data is input accurately and on time, and all supporting paperwork is sent out timely and filed appropriately.
• Prepare the monthly payroll submission to outsourced providers in line with the monthly calendar cut-off payroll dates.
• Work with Finance on monthly pay reports and internal recharging; manage, control and keep accurate records when processing invoices.
• Support the day-to-day operation of the benefits platform and work with third-party suppliers as required.
• Act as the first point of contact for HR Operations, payroll & benefit queries, drafting contract changes, letters, and references including regulated responses, escalating as appropriate.
• Ensure that all HR administration processes are adhered to and kept up-to-date in accordance with internal policy and procedures.
• Use data from HR systems to provide management information for reporting on HR key measures & metrics and dashboards as required.
• Maintain employee files with all relevant data in soft copy to ensure consistency and compliance with data protection requirements.
• Process background checks in a timely manner, performing due diligence and escalating as appropriate.
• Manage and administer the annual process for IDD & SMCR certification including F&P/Good Repute Assessments and CPD reporting.
• Support the HR Team on administrative requirements such as Internal Communications, Meetings Internal/External, and regular maintenance of the MRUKS HR website on the Company intranet.
• Administer online Visa Applications and Right-To-Work documents.
• Perform any other projects and duties necessary for the smooth running of the MRUKS HR team and businesses that it supports.

Competencies:

Business Acumen (we think big) - You understand the business' ambition, your team's commitments, and how your role contributes to this.

Plans and Aligns (we lead the 'we') - You plan and prioritise your work to fit with deadlines and longer-term commitments for you and your team and collaborate with others, encouraging diversity of thought.

Action Oriented (we grow with our clients) - You take on new tasks, opportunities, and challenges with a keen interest. You have an appetite to learn and embrace new ways of working to improve efficiencies and effectiveness.

Self-Development (we care and dare) - You demonstrate enthusiasm by seeking new ways to grow and be challenged, through both formal and informal development opportunities.

Communicating Effectively (we are clear and authentic) - You openly listen to the ideas of others, seek regular feedback to develop, consider the best method for communicating, and ask for support and advice when unsure.

Key Skills & Experience:

• Experience in a HR Administrative role within a matrix organisation.
• High level of IT literacy, including HR Systems; and good Excel skills.
• Broad understanding of key HR disciplines and an eagerness to further develop these.
• Strong work ethic with a flexible approach.
• Confident communicator (both verbal and written), able to build and maintain working relationships and understand when to escalate queries.
• Excellent attention to detail and good problem-solving skills.
• Fostering an environment of teamwork, idea sharing, and collaboration.
• Ability to work on own initiative and be comfortable multi-tasking and prioritising.

Qualifications and Educational Requirements:

• CIPD or willingness to work towards it.

Thought Leaders:

You will demonstrate inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the HR Operations Administrator role will also become responsible for:

• Ensuring compliance with Munich Re's Code of Conduct and the FCA Conduct Rules.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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