HR Helpdesk Lead - Data-Driven, AI-Powered Service

The BBC Group and Public Services is seeking an HR Helpdesk Lead/HR Specialist in a hybrid role based in Birmingham with potential base in London, Salford, Cardiff, Glasgow or Belfast. You will lead a team delivering trusted HR guidance to managers and staff, driving service excellence and continuous improvement using data and AI tools.

Key duties include coaching advisers, ensuring right first time advice, and collaborating with BBC People to meet organisational priorities.