HR Case Manager

HR Case Manager Salary: negotiable Contract: Permanent / Full-time Location: West Cambridge / City locations 2/3 days a week on-site About the Role:We are seeking an experienced and detail-focused HR Case Manager to join a growing Case Management Team. Now one year old, the team was created to enable HR Business Partners to operate more strategically by taking ownership of employee relations cases. You will work closely with the HRBPs and Investigators, providing expert guidance on a variety of ER cases. This is a role that requires sound judgement, resilience, and a genuine interest in navigating complex, ambiguous ER issues.The role:

• Managing a diverse and often complex caseload (typically around 10-12 active cases at any time).
• Providing expert advice on employee relations matters, including nuanced policy interpretation
• Working closely with investigators, supporting them through each stage of the case.
• Ensuring consistency, fairness, and risk awareness in all decision-making.
• Building strong relationships with HR Business Partners across the areas you support.
• Producing high-quality written documentation, including templates, letters, and workflows.
• Attending all disciplinary and grievance meetings in person.
• Engaging with a unionised environment - treating unions as key employee representatives.
• Contributing to ongoing development of the Case Management function.

About You: This role is well-suited to someone who thrives in complex ER environments where no two cases are the same. It is not a role for those seeking fast-paced, high-volume case turnover, but rather someone who values quality, thoroughness, and good judgement.You will bring:

• Strong employee relations experience, ideally including exposure to Employment Tribunal processes (desirable not essential)
• Excellent written communication skills and high attention to detail.
• Confidence in working with ambiguity and navigating sensitive, nuanced issues
• Ability to interpret policy and apply it appropriately to real-world scenarios.
• Experience in unionised settings (desirable, but not essential).
• The ability to build effective relationships with HRBPs and investigators.
• Professionalism, resilience, and sound judgement.

We welcome applicants from both private and public sector backgrounds. Benefits include a generous pension scheme and holiday allowance. Please call Caroline Batchelor for further details regarding the role.