HR Apprentice Administrator and Business Support Role

HR Apprentice Administrator and Business Support Role

• Location:Darlington
• Salary:£17,000 per annum for the first year

Are you highly organised with a passion for people, events, and communications? Join our dynamic team!

About the Role

As a HR Administrator and Business Support Apprentice, you'll be the first point of contact for our valued clients, providing excellent service while ensuring all HR processes run smoothly. You'll work closely with the HR team, preparing key documentation, maintaining accurate client records, and supporting compliance activities.

Key Responsibilities

• Initial telephone support. To be the initial greeting for any external callers, and communicate any information to the relevant HR2day employee
• Draft employee contracts, and liaise with the relevant client to ensure all information is provided and assign to appropriate advisor
• Oversee the Management our client's probation reviews
• Create letters/documents for all admin based contact events using the correct template in the quality controlled system
• Ensure that client files (both electronically and 'hard copies') comply with any data protection laws and to also follow a code of confidentiality
• Maintaining and updating client records as required
• Completion of the file audits for our clients in relation to their employee files, this will include scanning in documents and completing spreadsheets with required information
• Prepare all new client draft handbooks and assign to relevant advisor for checking and sending
• Update all client and the master handbook, as advised and assign to the relevant HR Consultant
• Prepare all client proposals/renewal packs/sign up packs for the Director as required
• Support the HR Consultants by completing tasks as required
• Learning and maintaining knowledge of all internal systems used
• Create client review reports ahead of meetings

What We Are Looking For

We're seeking someone who has:

• Clear and concise communication skills, both verbally and in writing
• The ability to work effectively as part of a small team
• The ability to build up client relationships to add value to the service
• Can work on projects and tasks individually and have the judgement to ask for help when needed
• Good IT skills, particularly in Word and Excel
• Good organisational skills and manage and prioritise workloads when needed
• High levels of detail and accuracy
• To be eligible for the apprenticeship, candidates must hold A levels (or equivalent Level 3 qualifications).
• Candidates with a degree in a relevant subject may also be considered, subject to apprenticeship funding rules
• Hold a full UK driving licence.
• Integrity and trust
• Ability to Exercise good judgement
• Effective communication skills to deal sensitively with people at various levels
• Must be keen to work in a busy office dealing with a variety of different types of work, show a willingness to learn in order to develop their administration skills, and be able to demonstrate maturity and the ability to work alongside and provide customer service to a wide variety of people.
• The Apprentice will be required to complete Apprenticeship Standards + EPA
• The apprenticeship will last for 12 - 18 months dependent upon course duration

If you're ready for a diverse and rewarding role where no two days are the same, we'd love to hear from you!