HR & Office Manager

Are you ready to make a real impact behind the scenes of a busy law firm?

We are looking for an HR & Office Manager to keep our operations running smoothly and help drive consistency and high standards across the business.

You'll be the go to person for keeping things running smoothly - supporting our people agenda, strengthening ways of working, and coordinating business support, facilities and health & safety. If you enjoy variety, building trusted relationships and making practical improvements that stick, we'd love to hear from you.

The Role

In this hands on role, you'll lead the smooth, efficient and compliant running of our support functions across multiple offices. Working closely with the Directors and Managers, you'll bring structure, pace and clarity - making sure the right processes are in place and that our teams feel supported to do their best work.

You'll balance day to day problem solving with longer term improvements - spotting what could work better, bringing people with you, and helping the firm operate consistently, professionally and safely.

Key Responsibilities HR & Employee Relations

• Be the first point of contact for practical, day to day HR guidance across the firm.
• Coach and support managers through employee relations matters, helping issues get resolved fairly and consistently.
• Run end to end recruitment, keeping things organised and ensuring candidates get a great experience.
• Coordinate the monthly payroll cycle, ensuring inputs are accurate and deadlines are met.
• Keep HR records and reporting up to date, confidential and compliant.
• Manage key HR suppliers (recruitment, benefits and wellbeing support) and keep relationships running smoothly.

HR Strategy Support & Investors in People

• Help turn people plans into action - supporting practical delivery of HR and people initiatives.
• Support people planning activity such as retention, succession planning and organisational change.
• Coordinate our Investors in People (IIP) programme - organising evidence, tracking actions and supporting engagement activity across offices.

Learning, Development & Engagement

• Lead the Crombie Wilkinson Academy - planning learning activity with internal stakeholders and external providers.
• Work with managers to identify development needs and source training that adds real value.
• Design and deliver internal training sessions where appropriate.
• Support performance and development activity.
• Coordinate engagement and wellbeing communications and activity, including the Staff Engagement and Actions Team.

Business Support & Administration

• Lead and develop the administration team across all offices, setting clear expectations and providing day to day support.
• Improve admin processes, templates and ways of working - raising quality while making work easier and more efficient.

Facilities & Health and Safety

• Keep our offices safe, secure and welcoming - overseeing day to day facilities and maintenance.
• Manage contractors and suppliers, ensuring services are delivered to a high standard.
• Coordinate office moves, refurbishments and space planning when needed.
• Act as a key point of contact for health and safety, keeping records, risk assessments and statutory documentation up to date.
• Support fire safety arrangements, incident reporting and follow up actions.

Skills & Experience

• Experience in practice, office or operational management within a professional services environment (legal is an advantage).
• Confident generalist HR knowledge, including hands on employee relations support.
• Experience leading or supervising administration/business support teams.
• Experience managing suppliers, contracts and office facilities.
• A sound working knowledge of workplace health & safety in an office environment.
• Strong organisation and attention to detail, with the ability to juggle competing priorities.
• Clear, professional communication and the ability to build trust with colleagues at all levels.
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint and Teams).
• Experience working across multiple office locations.
• Experience supporting Investors in People (IIP) accreditation or similar frameworks.

Why Join Us?

• Step into a key role - working across HR, operations, facilities and business support, with plenty of variety and autonomy.
• Have real influence: you'll work closely with the Directors and managers, helping to improve how we work and bringing consistency across multiple offices.
• Be part of a people focused firm where high standards, clear communication and wellbeing matter.

What We Offer:

• Competitive salary - because your skills are worth it
• Hybrid & flexible working - life happens, and we get that
• 25 days holiday + bank holidays, your birthday off, and no guilt about using them
• Death in service scheme - peace of mind for you and your loved ones
• Healthcare cash plan - supporting your physical and financial wellbeing
• Wellness group - because mental health matters
• Inclusive & fun culture - we work hard, but we don't take ourselves too seriously
• CW Academy - our in house development programme to help you grow your role with a personal development plan tailored to your goals
• Clear and transparent progression plan - for everyone, not just lawyers

Job Type: Full-time

Pay: From £40,000.00 per year

Licence/Certification: Driving Licence (required)

Work Location: Hybrid remote and in York YO1 9RJ

This job description has been designed to indicate the general nature and level of work performed by job holders within this role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of staff assigned to the job.