HPE Strategic Customer Engagement

Overview

Experienced Customer Engagement Advisor - HPE London Customer Innovation Centre

Apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions. Lead customer experience design and definition through the strategic application of design methodologies, conducting user groups and identifying usability across customer lifecycle touch points, including customer relationship with company. Lead strategic alignment of organizations and resources to deliver designed customer experiences to market and maintain customer retention. Represent the voice of the customer and actively participates in direct customer interactions. Design, deliver and manage customer experiences within Customer Experience Centers.

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

What We Can Offer You:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Responsibilities

• Design and manage customized customer experiences and briefing to be presented in executive briefing center(s).
• Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.
• Provide feedback with post- briefing analysis of insights and opportunities for improvement.
• Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center, mentors and/or coaches and peers.

Education and Experience Required

• BA or BS in Marketing or related field; MBA preferred.
• 5+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.

Knowledge and Skills

• In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management.
• Working knowledge of industry and customer segment.
• Familiarity with and/or experience in partner management.
• Excellent written/oral communications and analytical skills.
• Strong interpersonal skills; ability to manage virtual teams.
• Strong negotiating skills.
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Strong ability to influence and drive consensus

Additional Skills

• Accountability
• Action Planning
• Active Learning
• Active Listening
• Bias
• Business
• Business Planning
• Coaching
• Commercial Acumen
• Computer Literacy
• Creativity
• Critical Thinking
• Customer Insights
• Data Analysis Management
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Market Analysis