Housing Services Administrator

Salary: Up to £28,250 pro rata

Contract: Permanent Part Time

Hours: 21 per week

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We're on the hunt for a Housing Services Administrator to help us deliver housing management services at Danbury Gardens, Leicester.

Key responsibilities:

• Welcoming and communicating with residents, scheduling meetings, managing post, and keeping the office running smoothly.
• Handling financial records, assisting with debt management, and ensuring everything stays on track.
• Supporting health & safety by conducting inspections, addressing risks, and keeping the place hazard-free.
• Helping to carry out compliance audits and checks and making sure all our properties meet regulations.
• Supporting to tackle complaints, resolving issues, and keeping communication flowing with contractors and residents.
• Coordinating void property inspections and repairs to ensure quick turnarounds for new residents.

You will be at the heart of a vibrant and inclusive community, home to residents from a wide range of cultural and social backgrounds, including a large community of residents who speak Gujarati.

We're seeking someone who is:

• Experienced in working with people from diverse backgrounds, including working with differences in languages.
• Passionate about inclusivity, with the ability to create a safe and welcoming environment.
• Skilled in working with vulnerable groups. This may include supporting people with mental health conditions such as depression or anxiety, and coping mechanisms like substance abuse.
• Knowledgeable about the local community, with the ability to network, signpost, and promote services effectively.
• A strong communicator, resilient, with problem solving skills and a willingness to learn.
• Able to complete an enhanced DBS check.

What We're Offering:

• Full training and support to set you up for success.
• A chance to contribute to a high-quality housing service that makes a difference for residents.
• Opportunities to grow, including stepping up to deputise for your manager when needed.