Housing Officer (Hybrid)

Housing Officer (Hybrid) needed in Sittingbourne, £19.23phPAYE - Reference: OR109516

• The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes.You will be responsible for supporting tenants through the tenancy.
• Being professionally curious every day and for ensuringwe know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support.
• You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner.
• You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets.
• Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery.
• You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies.
• You will deliver a service in line with policy and procedures and to agreed performance standards.
• Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.
• Settle residents into their new homes and visit residents on a regular targeted and pro 1 active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.
• Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
• Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord.
• Managing complex cases through to completion
• Carry out pre-void inspections and viewings. Work with lettings and contract servicescolleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.
• Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.
• Attend court and prepare contracts, notices and legal papers on tenancy breach issue.
• Attend multi-agency partnership meetings

This is afull time role on a temporary contract basis.

Essential Employment is an Equal Opportunities Employer.

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