Housing Officer

Housing Officer Merton, London £23.30 per hour LTD 12-week temporary contract Full-time

We are currently recruiting for an experienced Housing Officer to join a housing provider in Merton on an initial 12-week temporary contract. The successful candidate will provide a customer-focused housing service, acting as a key point of contact for residents and working closely with internal teams, contractors and external partners to resolve housing, repairs and maintenance matters.

Key responsibilities

• Deliver an effective and responsive housing management service to residents
• Act as the main point of contact between residents, housing teams and contractors
• Respond to resident enquiries, complaints and service requests
• Work with repairs and maintenance teams to resolve property-related issues
• Build positive relationships with residents and local communities
• Coordinate communication regarding works, service changes and ongoing cases
• Organise resident meetings, briefings and community engagement activities
• Maintain accurate customer and case records in accordance with GDPR
• Analyse customer feedback and service data to identify trends and improvements
• Attend residents' homes, properties and meetings when required
• Ensure residents are kept informed and outstanding actions are progressed effectively

Essential experience

• Previous experience in a frontline Housing Officer or housing management position
• Experience working for a housing association, local authority or similar organisation
• Good knowledge of tenancy management and social housing services
• Experience handling complaints, resident enquiries and complex customer issues
• Understanding of repairs and maintenance services within social housing
• Strong written communication, letter-writing and report-writing skills
• Ability to build effective relationships with residents, colleagues and contractors
• Excellent organisational, analytical and problem-solving skills
• Confident using IT systems and maintaining accurate customer records
• Ability to travel locally and occasionally attend meetings outside normal working hours

This is an excellent opportunity for an experienced Housing Officer to join a busy service and make an immediate impact for residents in Merton.