Housing Officer

Scaftworth, United Kingdom Posted on 10/07/2026

2 months contract with a Local Authority

Job Title: Housing Officer

Job Purpose

To deliver a high-quality tenancy and estate managementservice across the Ashfield District, ensuring tenants comply with the terms oftheir tenancy agreements while supporting them to sustain successful tenancies.

The Housing Officer will manage a designated patch of socialhousing properties, providing advice, guidance, and support to tenants,addressing tenancy breaches and anti-social behaviour, and workingcollaboratively with internal teams and external agencies to improvecommunities and neighbourhoods.

Key Responsibilities

Tenancy Management

• Managea designated portfolio of social housing tenancies.
  
• Ensuretenants understand and comply with the terms of their tenancy agreements.
  
• Provideadvice, guidance, and support to help tenants sustain their tenancies.
  
• Investigateand process tenancy-related requests including:
  
• Successions
  
• Assignments
  
• Transfersof tenancy
  
• Makedecisions in accordance with relevant legislation, policies, andprocedures.
  
• Conductregular estate inspections and identify issues requiring action.
  
• Workwith residents and partners to improve neighbourhoods and communitywellbeing.
  
• Respondto estate-related concerns and ensure timely resolution.
  

Anti-Social Behaviour and Enforcement

• Investigatereports of anti-social behaviour (ASB) and tenancy breaches.
  
• Gatherevidence and detailed witness statements.
  
• Undertakemediation, conciliation, and monitoring activities.
  
• Preparelegal documentation and case files.
  
• Liaisewith Legal Services and external agencies.
  
• Attendcourt hearings and present evidence when required.
  
• Takeappropriate enforcement action in line with policy and legislation.
  

Tenant Support and Safeguarding

• Identifyvulnerable tenants requiring additional support.
  
• Makereferrals to appropriate internal and external support services.
  
• Workcollaboratively with health, social care, and partner agencies.
  
• Supporttenants in maintaining sustainable and successful tenancies.
  

Partnership Working

• Developand maintain effective working relationships with colleagues,stakeholders, and partner organisations.
  
• Representthe Council at meetings and multi-agency forums as required.
  
• Attendtenant and resident meetings and engage positively with local communities.
  

Administration and Record Keeping

• Maintainaccurate and detailed case records.
  
• Producereports, briefing notes, correspondence, and non-standard letters.
  
• Monitorand manage workload effectively in line with performance targets.
  
• Ensurerecords comply with data protection and information governancerequirements.
  

Compliance and Service Improvement

• Ensureservices are delivered in compliance with housing legislation, regulatorystandards, Council policies, and best practice.
  
• Contributeto service improvements and organisational objectives.
  
• Undertaketraining and professional development as required.
  

Experience

• Experienceof managing housing, tenancy, estate management, or community-based cases.
  
• Experiencedealing with customers in a challenging and sensitive environment.
  
• Experienceinvestigating complaints, tenancy issues, or anti-social behaviour.
  
• Experiencemaintaining detailed case records and preparing reports.
  
• Experienceworking with multiple stakeholders and partner agencies.
  
• Experienceworking within a social housing or local authority environment.
  
• Experienceattending court proceedings or supporting legal action.
  
• Experiencesupporting vulnerable individuals or working within safeguardingframeworks.
  
• Experienceof mediation and conflict resolution.
  

Qualifications

• GCSEs(or equivalent) including English and Mathematics.
  
• Commitmentto ongoing professional development and training.
  
• Level3 qualification in Housing, Business Administration, Public Services, or arelated field.
  
• CIHLevel 3 or Level 4 Certificate/Diploma in Housing Practice.
  
• Trainingin Anti-Social Behaviour Management.
  
• SafeguardingTraining.
  
• FullUK Driving Licence and access to a vehicle for business use.
  

Knowledge, Skills and Abilities

• Knowledgeof tenancy and estate management principles.
  
• Understandingof anti-social behaviour legislation and enforcement processes.
  
• Strongcommunication and interpersonal skills.
  
• Abilityto investigate cases and make sound judgements.
  
• Excellentreport writing and record-keeping skills.
  
• Abilityto manage a varied caseload and meet deadlines.
  
• Strongcustomer service and problem-solving abilities.
  
• Abilityto build effective relationships with tenants and partner agencies.
  
• GoodIT skills, including Microsoft Office and housing management systems.
  
• Knowledgeof social housing legislation and regulatory requirements.
  
• Understandingof safeguarding practices and support services.
  
• Knowledgeof court procedures relating to housing matters.
  
• Understandingof community engagement and neighbourhood management.
  

Additional Information

• Hours: 37 hours per week
  
• Managea local patch of properties across the Ashfield District.
  
• Frequenttravel throughout the district may be required.
  
• Attendanceat resident meetings, community events, and court hearings may benecessary.
  
• Subjectto Ashfield District Council's Code of Conduct, Corporate Values, andEmployee Competency Framework.
  
• Requiredto comply with all relevant policies, procedures, regulatory standards,and housing legislation.
  
• Commitmentto ongoing training, professional development, and continuous serviceimprovement.
  
• Maybe required to undertake duties reasonably commensurate with the level andresponsibilities of the role.
  

Closing Date: soon