Housing Manager

Property Manager - Build to Rent / Residential

Up to £34,000 basic + travel paid

Hailsham, Bexhill-on-Sea, Kent & outskirts of London

Remote-based role with regular site visits

I'm working with an established housing and property management organisation looking for an experienced Property Manager to manage a mixed-tenure portfolio of social and market rent homes.

This is a highly customer-facing role, ideal for someone with experience in Build to Rent, residential lettings or block and leasehold management who enjoys taking ownership of a portfolio, building relationships with residents and ensuring properties and communal areas are maintained to a high standard.

You'll be responsible for delivering a complete housing management service, balancing resident satisfaction, property compliance and operational performance.

The Role

• Manage a mixed portfolio of social and market rent properties, delivering a high-quality housing management service.
• Act as the main point of contact for residents, handling enquiries, correspondence, defects and day-to-day issues.
• Oversee the full tenancy lifecycle, including move-ins, move-outs, viewings, deposit negotiations and void management.
• Manage building and estate services, including repairs, cleaning, gardening, planned maintenance and contractor performance.
• Carry out regular site and estate inspections, ensuring properties and communal areas meet the required standards.
• Monitor defects and coordinate end-of-defect inspections, ensuring outstanding issues are resolved promptly.
• Ensure compliance with health and safety requirements and statutory landlord obligations.
• Manage service charge budgets and annual reconciliations.
• Prepare monthly client reports and monitor performance against agreed KPIs.
• Support the mobilisation and onboarding of new properties, coordinating repairs and maintenance through relevant systems.
• Build positive relationships with residents, clients, contractors and other stakeholders.
• Support resident engagement initiatives and community activities.

About You

• Experience managing properties within Build to Rent, residential lettings or block/leasehold management.
• Strong understanding of day-to-day property operations, tenancy management and resident services.
• Excellent communication and relationship-building skills.
• A proactive, approachable and customer-focused attitude.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence coordinating contractors, repairs, inspections and compliance matters.
• Commercial awareness, including an understanding of service charges and client reporting.
• Flexibility to travel between sites and work varied on-site hours when required.
• A full UK driving licence and access to your own vehicle are essential.

An ARLA Level 3 and/or MIRPM qualification would be advantageous, although a willingness to work towards a relevant qualification will also be considered.