Housing Management Officer - Factoring Team

Proposed Interview Date: Week Commencing Monday 1 December 2025

Closing Date: Sunday 23 November 2025

Contract Type: Permanent

Salary: FC6 £30,691.29 to £33,732.26

Working Pattern: 36 Hours per week

Location: Fife House, Glenrothes - Role requires travel across Fife

Internal Candidate Guidance

Recruitment FAQs - Internal Candidates

Supporting Statement

As part of your application, you must provide us with a

Supporting Statement

which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the

How to Apply

section of our Career Site.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV.

More information is available on our Career site at

Job Details

The Housing Management Officer:

Will work in the Factoring Team. The main task is to manage and co-ordinate repairs and maintenance in mixed tenure blocks for the communal areas including consulting with private property owners on the works required. The candidate should have a knowledge of housing and legislation around factoring and shared repairs.

Will work with partner services to raise accurate works orders to maximise first time fix and minimise the need for orders to be varied. Respond quickly to emergency and urgent maintenance queries to safeguard customers and the property. Work in collaboration with other colleagues and teams to successfully manage and resolve repairs-based issues.

Will be responsible for ensuring high quality private sector housing services through the implementation of legislative standards, Council policies, processes, and self-developed solutions. As Housing Management Officer, you will be required to deliver high quality customer care and advice, supporting private owners, landlords, tenants, and other stakeholders.

Will be working within local communities to provide customers and partners with information, advice, guidance, and support in relation to private housing issues around mutual repairs and factoring.

Part of this role will involve lone working when carrying out site visits. Training & lone working devices will be provided.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

Educated to SCQF level 5 which includes National 5 or SVQ level 2 in Housing or equivalent or Standard Grades at Credit level or equivalent

Ability to deliver housing services through field-based working Fife wide.

Experience of assessing building repairs and confidently discuss findings with customers

Knowledge of housing policy and practices relevant to mutual repairs and factoring

Experience of partnership working in Council / private sector housing

The ability to deliver quality customer service and work well under pressure.

Use negotiation skills, where required, to reach a mutually beneficial resolution

Customer care skills and experience of assertive case management

Able to provide a regular and effective service.

Be well organised to manage competing demands

Ability to work confidently on your own as well as contributing and assisting the wider team as work demands arise

Be familiar with Microsoft systems, Office 365, word & excel

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile -

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria

Role Profile

How We Work Matters -

Our employees are expected to display and promote certain behaviours in the workplace. See our

How We Work Matters

behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information -

Council Department information

Social Media

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Alternative Formats

- Job information can be made available in alternative formats, to make a request please email:

As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

For further Information please contact: Joy Fulton -