Housing Complaints Investigator - Complex Cases (3-Month Contract)

A local authority recruitment agency is looking for a Housing Landlord Complaints Investigator for a 3-month contract in Walthamstow. The role involves managing complex Stage 2 complaints, liaising with the Housing Ombudsman, and providing detailed responses. Candidates should have proven experience in complaint investigations and strong knowledge of housing legislation. Excellent communication skills and the ability to handle sensitive issues are essential. This position offers a chance to influence service improvements and support organizational learning.