Housing Complaints Coordinator

Housing Complaints Coordinator

Location: Castle House, Great North Rd, Newark.

12 months fixed term contract

37 hours per week

NS08 £31,022 - £32,597 per annum

Pay Award Pending

We are recruiting for a Housing Complaints Coordinator to coordinate and investigate housing related complaints. You will resolve disputes quickly and fairly, ensuring adherence to policy, the Housing Ombudsman's Complaint Handling Code and regulatory standards, and ensuring learning from complaints is captured.

You will be responsible for managing a caseload of stage 1 complaints from customers, including ensuring ongoing actions and compensation awarded are followed up, and highlighting emerging themes from complaints for further investigation and analysis.

You will have demonstrable experience of working in a customer related or complaints handling service, have excellent communication skills and at least 5 GCSEs at C/4 or above, or equivalent.

You should have a flexible approach to work, be caring and compassionate, be highly organised and accurate, and put residents at the heart of your work delivering excellent customer service.

Benefits include:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One day's paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028.
• £10 a month gym membership at one of our gyms in the district.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

Pay Award from 1 April 2026 still under negotiation.