Housing Case Worker Family Hub Closing Date 31.07.26

Housing Case Worker

The Employer: Crosscare is the social care agency of the Dublin Diocese and is a registered charity.

Location: Family Hub, Drumcondra

Work Schedule: Full Time 38.5 Hours per week 7 day rota (including evenings & weekends - Days)

Contract: Full Time Permanent, pending probation.

Salary: €39,625- €49,205 Depending on Experience

Reporting to: Project Leader/Deputy Project Leader

Responsibilities

• Admit residents/families to the service, ensuring he/she is provided with a full induction and welcome
• Complete a comprehensive assessment where required with an allocated case load of residents & to identify each individuals/families appropriate housing option.
• Provide support to residents to establish tenancies by assisting them to identify suitable properties. This may include tasks such as searching relevant press publications and websites, contacting and visiting landlords and letting agencies.
• Arrange and accompany residents/families to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
• Assist residents & families to understand and complete their Housing Assistance Payment (HAP)
• Assist residents & families to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
• Accompany the residents/families to the tenancy signing
• Refer each client to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
• Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
• To identify blocks and barriers to residents, accessing suitable housing options and report on these as requested. Also to highlight external policies issues as they arise.
• To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
• To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy Project leader/key workers in order to ensure effective working relationships.
• To cover the floor as required.

Qualifications

• Minimum Level 7 Degree (not component) Qualification awarded by the National Qualifications Framework (NQF) QQI e.g. Social Care, Social Studies, Social Policy, Social Science
• Addiction Studies (full degree only)
• Professional Diploma in Housing studies (level 8 awarded by IPA)
• 5 years employment in a directly transferable post plus DCU Homeless Intervention & Prevention course or DCU Care & Case Management course.
• External candidates: A minimum of 1 year working in the area of homelessness & housing

Required Experience & Skills

• Good time management and organisational skills
• Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
• Ability to work on a roster that includes evening and weekend work in a residential setting.
• Awareness of the issues arising for residents/families moving into their own independent tenancy.
• Experience of managing complex and challenging situations in a client based service.
• Knowledge of Children's First & Child Protection.
• Experience of completing professional development training e.g. TCI, Mental Health, First Aid/CPR/AED, PASS, Counselling, Motivational interviewing, ASIS & HNA/Case Management.

Benefits

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

Crosscare is registered with the Charities Regulator (RCN: ) and the Revenue Commissioners (CHY-6262). Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you.

Garda Vetting will apply to this role.