Housing and Customer Service Manager

Job Title: Housing and Customer Service Manager Contract: Permanent Location: Regional Worker - Merseyside & Knowsley Weekly Hours: 35 hours per week Overview

This is an exciting opportunity for an experienced housing professional who will embrace and champion new opportunities and lead a team providing services to our customers in Merseyside & Knowsley.

As the Housing and Customer Service Manager you will oversee the delivery of strong, high quality, customer focused and proactive housing management and support services to tenants and leaseholders in sheltered housing and retirement living schemes.

As a leader, you will be responsible for premises and people management in your area, providing support and advice to your team, and working closely with external partners to promote friendly, vibrant schemes and support customers to have choices and live independently!

Working week

The core hours for our customers are 9am to 5pm, however some work outside of these hours may be required from time to time.

Responsibilities

You will play a key role in supporting our customers and our colleagues, including:

• Ensuring targets for voids, allocations, housing management and customer safety and wellbeing are met.
• Effective people management, supporting your team to ensure delivery standards are maintained and to respond to customer needs.
• Creating a positive climate for customer engagement.
• Building and maintaining successful relationships with customers and stakeholders.
• Managing the budget and services for your area, delivering value for money.

What makes you stand out

• Knowledge of housing management legislation and housing/tenancy management principles.
• Experience of managing a dispersed team of people.
• Experience of delivering exemplary customer service ideally to older people.
• Ability to build positive relationships with a diverse range of people.
• Ability to travel easily between sites where needed and a flexible, proactive approach.

Ideal candidate attributes

• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first.
• Able to effectively engage with internal and external stakeholders and key partners.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• A great communicator, written and verbal, with excellent attention to detail.

Benefits

In return we offer £35,750 - £41,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides more than just a competitive salary and holiday allowance.

On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

Requirements

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Equal opportunities

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who declares they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or advert) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified YHG1