Housing and Customer Service Coordinator

Housing and Customer Service Coordinator

Employer:

Location:

Warrington, Ryfields Retirement Living Scheme, WA2 7GB

Pay:

£26,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

08/05/2026

About this job

Job Title: Housing and Customer Service Coordinator

Salary: £26,000

Contract: Permanent

Location: Warrington, Ryfields Retirement Living Scheme

Weekly Hours: 35 hours per week

This role is a high quality, customer-focused and proactive housing management service that meets the needs of older people. You will often be a first point of contact, providing specialist advice and assistance on a wide range of housing management related queries or issues.

Responsibilities

• Support clients through Letting process, from enquiry to move in.
• Conduct regular checks to ensure safety, wellbeing and safeguarding of customers.
• Manage tenancy, including tenancy enforcement and anti social behaviour resolution.
• Maintain a positive climate for resident engagement; lead customer meetings and housing surgeries.
• Listen to feedback and respond in line with customer values and business priorities.
• Work primarily at Ryfields Village, providing support to our wider Older Peoples Services team.
• Support customers during core hours 9am - 5pm, ensuring adequate cover and service offer.

Qualifications

• Knowledge of housing management legislation and tenancy management principles.
• Experience delivering exemplary customer service, ideally to older people.
• Strong relationship building skills across diverse populations.
• Flexible and proactive approach, able to travel between sites as needed.
• Resilient and adaptable, prioritising a busy and reactive workload.
• Excellent communication skills, written and verbal, with attention to detail.

Benefits

• £26,000 salary for a 35 hour week.
• 25 days annual leave plus bank holidays; holidays increase with time served.
• Contributory pension with up to 8% employer match.
• Advanced level Healthcare cash plan through Medicash, including dental and optician cashback, 24/7 GP access, and alternative therapy refunds.
• Discount scheme covering cinema tickets, gym memberships and various high street and online retailers.

Equal Opportunities

Your Housing Group values diversity and encourages applications from all communities. We operate a Guaranteed Interview Scheme for applicants with disabilities, securing a guaranteed interview when minimum requirements are met.

Screening

Pre-employment checks include a satisfactory Basic DBS check.

Closing

Closing Date: 22nd April 2026. Applications are reviewed as received; the advert may close early.