Housekeeping Supervisor

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches and lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Housekeeping Supervisor at Crathorne Hall Hotel, part of Hand Picked Hotels.

Grand and stately, yet warm and welcoming. Luxurious Crathorne Hall Hotel in North Yorkshire is the perfect place to stay for those wanting to experience this region's stunning countryside. Built in 1906, it offers captivating views of the Leven Valley on the edge of the Yorkshire Moors and has earned a reputation as one of the best hotels in North Yorkshire.

About the Role

• The role of a Housekeeping Supervisor will be responsible for ensuring our guest bedrooms are clean and maintained to a very high standard, creating a magical first impression.
• You will play a key role in creating a home from home experience by making sure each room is replenished with a fresh supply of towels and toiletries.
• Covering the responsibilities of the Head Housekeeper during periods of absence or annual leave.
• Attention to detail is key - you will have an eye for perfection in making sure the public areas as well as the rooms are immaculate.
• We are very proud of the brands we work with and want to ensure each guest can experience these luxuries. This will involve setting up the tea, coffee and biscuit station in the rooms and delivering personalised amenities (even for our four legged, furry guests!).
• You will be an expert in your field with the ability to check the rooms and support colleagues where needed.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
• This is a Full Time role working 5 days out of 7, including weekends on a rota basis, 35 hours per week, which may vary depending on business needs.

About you

• To be considered for the role, you will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast paced, busy environment.
• Taking pride in delivering consistently high standards will come naturally to you.
• It is essential to have a friendly, welcoming and helpful manner as our teams work together to ensure our guests receive a memorable experience.
• You will be enthusiastic and willing to take on new responsibilities, adopting a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• You will be able to demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high quality, personalised and magical experience that they remember, recommend and return to time and time again.

Company Benefits

• A competitive salary package of £14 per hour, with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Programme to support you with whatever life throws at you.
• Company sickness scheme benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our in house and external training programmes, including apprenticeships up to level 7, supported by our learning and development team.
• Annual loyalty awards (e.g. afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well being platform.
• Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.