Hotel Reservations Agent

Leicester, United Kingdom Posted on 05/20/2026

Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well established property that offers stability, development and long term career progression within hospitality.

Are you currently working within a hotel in a guest facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.

• Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
• Handle calls, emails and online enquiries, providing accurate information and promoting the hotel's facilities to maximise revenue opportunities.
• Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
• Maintain accurate booking records and ensure all details are clearly communicated across departments.
• Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
• Assist with group bookings and support wider administrative duties within the reservations function.

• Previous UK hotel experience is essential (front office, reservations or guest services preferred).
• A strong customer service focus with a professional and friendly manner.
• Excellent communication skills, both written and verbal.
• Good attention to detail and organisational skills.
• Confident using hotel systems (PMS experience desirable).
• A proactive and positive approach to work.
• Ability to work both independently and as part of a team.
• Interest in developing a career within reservations, revenue or front office.

This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development.

If you're looking to grow within hospitality and be part of a high performing team, we want to hear from you.

Apply in confidence ASAP!

This is an on site role only (no hybrid)

You must be eligible to work in the UK

Hospitality experience is essential to be considered for this role