Hotel Guest Experience Specialist - Food & Beverage

Interacting with guests, sharing product knowledge on drinks and food., while taking orders, checking back, and assisting with queries, clearing down and setting tables, as per operational standards Liaising with the kitchen team Upholding all policies and standards of food hygiene and cleanliness, including the completion of daily and weekly cleaning schedules Payment handling in accordance with hotel standards. Correct use of PPE. Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department. Assisting other departments within the hotel when required. Development of personal knowledge of food and drinks, allergen awareness and confidently dealing with guest allergen queries. Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department. Self-motivated and industrious, with a natural flair for guest service and a keen interest in hospitality. Basic knowledge of IT & POS systems and able to use standard software. Excellent communication skills