Hospitality Supervisor Farnham House

Overview

Front of House Supervisor (6-Month Fixed-Term Contract) Location: Farnham House, Stevenage

At HCL, safeguarding is our number one priority. The safety and wellbeing of children, young people, and vulnerable individuals is at the heart of everything we do.

About Us: HCL serves over 16 million meals each year, delivering high-quality catering services across schools and commercial settings. We are looking for an experienced and customer-focused Front of House Supervisor to join our team at Farnham House, Stevenage.

Responsibilities

• Oversee the day-to-day front of house operation across breakfast and lunch services.
• Supervise, support, and motivate front of house team members.
• Deliver excellent customer service and maintain high presentation standards.
• Manage till operations and cash handling procedures.
• Take responsibility for stock ordering, monitoring, and monthly stock counts.
• Operate and oversee the coffee bar, including Barista duties.
• Replenish retail displays, vending machines, and refrigerators.
• Ensure food safety, health and safety, and compliance standards are maintained.
• Complete daily paperwork, due diligence records, and operational checks.
• Support the Chef Manager in achieving operational and financial targets.

About You

• Previous supervisory experience within hospitality, catering, retail, or food service.
• Strong customer service and communication skills.
• Experience with stock control and cash handling.
• Organised, reliable, and able to work in a fast-paced environment.
• Barista experience desirable but not essential.

Salary & Hours

£13.22 per hour (£27,573 per annum) • 40 hours per week

No late nights.

5 days out of 7 rota, including weekends and bank holidays as required.

Typical shifts: 07:00 - 15:30 and 09:00 - 17:30

30-minute break per shift.

Benefits

• Uniform provided
• Enhanced DBS paid for by HCL
• Career development opportunities
• Refer a Friend scheme - earn up to £500 (T&Cs apply)
• Exclusive Vivup discounts
• Employee Assistance Programme (EAP)
• Financial wellbeing support through Stream

If you're passionate about hospitality and leading a team, we would love to hear from you.