Hospitality Host, New Bond Street

Job Overview

Hospitality Host - Location: Chanel, New Bond Street. Contract: Permanent, Full Time.

About CHANEL

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our fashion boutiques with our Fashion Advisors, to online on or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

Your Role

Our boutiques are at the heart of the CHANEL experience, with a constant focus on delivering exceptional and personalised service. As a Hospitality Host, you will be responsible for preparing, presenting, and serving refreshments, maintaining service areas to the highest standard in order to enhance the overall client journey at our New Bond Street boutique. Working closely with Client Experience Hosts and VIC Executive, you will help ensure a seamless, elevated, and welcoming experience for every client.

Impact & Responsibilities

• Collaborate with the VIC Executive to ensure our top clients are recognised, appointments are impeccably prepared, and individual preferences are thoughtfully anticipated and delivered.
• Partner with the wider boutique team to ensure the seamless execution of refreshment service for both appointment-based and walk in clients.
• Manage the VIP kitchen and hospitality supplies, ensuring efficient, discreet, and timely service at all times.
• Maintain a strong understanding of boutique policies, procedures, and client services to support a consistent and elevated client experience.
• Create a welcoming and luxurious environment tailored to each client's needs.
• Proactively greet clients throughout the boutique, for both scheduled appointments and ad hoc visits.
• Work in close partnership with Fashion Advisors to build an understanding of their clients' expectations and support the successful execution of appointments, while sharing best practices.
• Support and contribute to in boutique events, client gatherings, and Master Classes, playing a key role in business development initiatives at New Bond Street.

Qualifications & Attributes

• Proven ability to deliver exceptional client service within a luxury or high end hospitality environment.
• Strong interpersonal and communication skills, with confidence to build trusted, lasting professional relationships.
• Meticulous attention to detail and a highly organised approach, with the ability to manage multiple priorities seamlessly.
• Adaptability and professionalism in a fast paced, fluid environment, demonstrating discretion, sound judgement, and a can do attitude.
• A strong appreciation for art, beauty, luxury, and etiquette, supported by local cultural knowledge.
• Energy to create exceptional, memorable, and highly personalised experiences that leave a lasting impression on clients.
• Thriving in a collaborative environment where teamwork, mutual support, and shared success enable everyone to perform at their best.
• Embracing a growth mindset, with a genuine desire to continuously develop skills, knowledge, and contribution.

Sustainability Commitment

• Actively support CHANEL's House Sustainability Ambitions across the four key areas:
• Restoring Nature and Climate
• Investing in Circularity
• Advancing Dignity and Prosperity
• Promoting the Autonomy of Women

Benefits

• Physical Wellbeing: Private Medical Insurance covering pre existing conditions, ability to add family members, Online GP App with 24/7 appointments, and Cycle Scheme participation.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers.
• Mental Wellbeing: Employee Assistance Programmes and other support lines.
• Lifestyle: Arts & Culture ticket discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

Inclusion & Diversity Statement

At CHANEL, we foster an inclusive culture that nurtures personal growth, values diversity, and promotes equal opportunity for all employees. We believe the uniqueness of each individual contributes to the effectiveness of our teams and work together to create a welcoming environment for everyone.