Home Ownership Administrator

Home Ownership Administrator, 6 month FTC, hybrid working in Birmingham

Your new company
A large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with them, or use your experience to move on, they are here to develop your potential.
Your new role
Do you have a keen eye for detail, great interpersonal skills and the ability to provide brilliant customer service? If yes, we want to hear from you! Our Home Ownership team are recruiting an Administrator on a full-time, fixed-term basis for an initial period of
6 Months.In this varied role, you'll join the team and provide all-important administrative support by:

Responding to home ownership and leasehold related queries from internal and external stakeholders and customers, by email and over the phone.

Processing refunds.

Manning the central Home Ownership Services inbox.

Providing initial advice and guidance to internal and stakeholders on home ownership & leasehold related matters.

Inputting data and management of digital records - ensuring all information held is accurate and up to date.

Our Leasehold & Commercial Manager, Chantel, describes the role as "interesting work where every day is different". You'll be joining a supportive and collaborative environment where you can utilise your customer service skills whilst gaining exposure to Leasehold activities.

If selected, interviews will take place in their office on the 12th June.

What you'll need to succeed
You will bring experience in providing administrative support and be comfortable using a range of Microsoft applications, including Excel, with the ability to quickly learn internal systems. You will feel confident engaging with a wide range of customers and stakeholders, consistently delivering excellent customer service, while being supported to develop your technical knowledge in property maintenance and repairs.

What you'll get in return
This role follows a hybrid working pattern, with a minimum of three days per week in the office and two days working from home. The full-time equivalent salary is £27,953.
The company expects a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.