Leave us your email address and we'll send you all the new jobs according to your preferences.
Helpdesk Coordinator
Posted 18 days 8 hours ago by The Work Shop
£25,000 Annual
Permanent
Full Time
Public Sector Jobs
Dorset, Ferndown, United Kingdom, BH228
Job Description
Helpdesk Coordinator - Ferndown - Up to £25,000 per annum
This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services.
Your role:
- Act as the first point of contact for new calls into the business from either current client's as well as new enquiries
- You will quickly establish the reason for the call and take prompt and timely steps to resolve
- Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow
- Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork
- Smoothly prioritise workload so most urgent and critical cases tale priority
- Collaborate seamlessly across all business departments for optimal efficiency
- Cultivate a knowledge base for quicker problem resolution and maximum team efficiency
- Track all resolution progress and ensure all relevant parties are up to date with status updates
Requirements:
- This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment
- You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do
- You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling
- A background in facilities would be a great advantage
Salary dependent on experience - Up to £25,000 per annum
Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
The Work Shop
Related Jobs
Part Time Welfare Officer (Activities Leader)
- £14.93 Hourly
- Norfolk, King's Lynn, United Kingdom, PE301
HGV Technician
- £35,000 Annual
- Leicestershire, United Kingdom
Consultant Enterprise Architecture Management (w/m/d)
- Sachsen, Dresden, Germany, 01067
Senior Clerical Officer - Student Finance
- £12.52 Hourly
- County Armagh, Armagh, United Kingdom, BT601
Principal Consultant - Net Zero Solutions
- London, United Kingdom