Helpdesk Administrator 12-month Fixed Term Contract

Helpdesk Administrator (12-month Fixed Term Contract)

Wembley

(Fixed term contract)

£30k - £33k - Depending on experience + Plus Benefits

Summary

NG Bailey Facilities Services are currently recruiting for a Contract Administrator (12-month Fixed Term contract) to provide administration support to the contract delivery team to meet contract and business objectives. Maintain high standards of contract support in accordance with contract requirements and company procedures.

Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00.

Some of the key deliverables in this role will include:

• To the first point of contact for all maintenance issues stadium wide.
• Answering of telephones, emails and face to face interaction with both the client and third party
• Provide contract operation support as required by the Contract Management and Supervisory teams
• Arrange and process sub-contractor PPM orders and Remedial's as required
• Contact with client representatives and third parties
• Support the Contract Management team in the preparation of reports, minute action logs and communication via emails
• Update of online Logbooks

What we're looking for:

An experienced Administrator working to strong administrative or customer service background, the ability to problem solve, prioritise requests and you must thrive under pressure and with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Administrator including;

• Experience working within an FM or Building Services environment.
• Must have educational qualifications in Mathematics and English Language (GCSE Grade C or above or equivalent)
• IT literate in all Microsoft packages especially Word and Excel - to produce detailed Excel and Word reports.
• Experience of Invoice reconciliation and WiP reporting.
• Previous experience of working with a recognised CAFM system (i.e: Concept, eLogbooks, Joblogic) is desirable however you will receive training
• Have a logical and organised method to enable 100% completion of all works.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

• £30k - £33k - Depending on experience
• 25 Days Holidays plus Bank Holidays (This will be pro rata)
• Sick Pay
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

Next Steps:

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.