Heavy Maintenance Manager

Heavy Maintenance ManagerPost InformationSection: Heavy MaintenancePost Number:Location: Predominantly Crewe, with some support to other ATC sitesWorking Hours: 37.5 hours per weekResponsible to: HM Delivery ManagerContract Type: PermanentJob DescriptionJob Role: The post holder is accountable for the successful mobilization, deployment and commercial delivery of specified heavy maintenance projects (including classified repair, overhaul and refurbishment projects).delegated to them at predominantly at Crewe depot. There will be a requirement to support new and existing projects at other ATC sites1. Key Duties:Develop effective internal and external working relationships that deliver all key elements of Heavy Maintenance contractsEnsure all work undertaken is in line with customer, technical and legislative standards and specificationsEnsure all work undertaken is done so in a timely manner and a high standard, in line with customer expectationsEstablish safe systems of work in accordance with relevant customer, business or legislative standardsRecruitment and development of appropriately skilled teams to deliver specific work packagesRecruitment and development of Project Managers, Engineers and Planners to support projectsProvision of regular management information and Key Performance Indicators that report of key project deliverablesUndertake and complete annual Performance Development Reviews with direct reports, in a timely mannerSupport the bid team as required with input to support potential new work opportunities and contractsLead the mobilization for new projects, including development of deliverables such as resource plans, work breakdown structures, tooling requirements, risk register, Bill of Material(s), Specification Review - all in accordance with company Heavy Maintenance Mobilization procedureDeliver and maintain excellent standards of housekeepingManage customer interfaces including the leading of Contract Review MeetingsDrive continuous improvement initiatives, including the development of LEAN techniques and processesDevelop internal systems, processes, procedures and reporting mechanisms providing clear controlDeliver pro-active customer management identifying and developing possible opportunities on maximizing revenues and cost savingsMaintain compliance with all company policies and proceduresUnderstand and recognize new stakeholder opportunities and maintain existing stakeholder relationshipsProvide exemplary customer servicePerson SpecificationQualification and RequirementsBTEC certificate in EngineeringCity and Guilds certificate in EngineeringProfessional membership of IMechE or IETFormal project management methodologyPeople Management trainingA full and valid driving licence is essentialExperience and KnowledgePrevious experience, involvement and understanding of rail vehicle heavy maintenance activitiesPrevious project management experienceUnderstanding of applicable health, safety and environmental standards and requirementsPrevious experience of production efficiency tools and techniquesUnderstand ROSCO/TOC/FOC relationshipsGood working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001Leadership BehaviorsYou give our people accountability and bring the best out of themYou look beyond our own business for inspiration to share and integrate best practicesYou consult with others and build impactful networksYou grow our people and their capabilities and find and develop Arriva's next generation of talentYou help people to see the link between what they do and customer satisfactionYou inspire and motivate people to deliver great serviceYou stay connected with our customers and stakeholders anticipating their needs and using their feedback to improve the customer experienceYou are future focussed shaping our business to be preferred by our customersYou set challenging but realistic goals, and plan and monitor delivery of business resultsYou are brave in challenging the status quo and remove barriers to successYou ask questions and understand different perspectives in order to assess risk and make informed decisionsYou take personal responsibility for making Arriva's business a successYou innovate and take opportunities to improve and grow the business to deliver Arriva's vision and strategyYou take responsibility for making change happen to shape our futureYou understand the external influences on our business, the impact they can have and the opportunities availableYou use data to gain insights into our business and make informed decisionsKey SkillsAbility to effectively communicate with internal and external stakeholders and display customer management skillsAbility to lead team of people and interface with Executive/Directors levelExcellent people management skillsExcellent IT skills with a working knowledge of Microsoft Office Suite and SAPAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practicesHave an excellent attention to detail and organizational skillsPrepared to work within various geographical areasTrainingFire safetyFire marshallBasic first aidDefibrillator trainingErgonomicsCOSHH AwarenessSafety in the workplacePTSDepot safetyAccident / incident reportingElectricity awarenessWorking at heightsPPE awareness and usagePersonal QualitiesExcellent verbal and written communication skills, with strong analytical techniquesAbility to influence people effectively in other departments and organizationsAbility to establish and maintain good working relationships across the business hierarchy and all external stakeholdersAbility to work under pressure and meet deadlines whilst maintaining a positive attitudeSelf-confident, decisive and resilientProfessional in outlook and attitudeBe adaptive to changeSelf-motivated and pro-activeTo be helpful, innovative, informative to all staff, clients and stakeholdersMotivation and ExpectationsAct as a Role Model in establishing Arriva TrainCare vision and valuesRepresent Arriva TrainCare in Arriva Group activities, and appropriate rail and transport industry eventsUndertake any other relevant training deemed necessary to enhance performanceTake responsibility for own continuous professional development and have a desire for personal progression and improvementSAFETY ROLE PROFILESafety Critical PostPersonal Track Safety RequiredKey Safety and Environmental ResponsibilitiesTo take responsible care for the health and safety of yourself and others who may be affected by your acts or omissions at work.To co-operate with your employer and others in meeting statutory requirements.Not to interfere or misuse anything provided to protect your health, safety or welfare.To comply, with the relevant parts of the arrangements for health and safety.To support both the ATC Safety and Environmental Policies and encourage initiatives that will improve the Safety and environment standards of all relevant ATC Depots.Safety Training, Competencies and Safety PublicationsAlcohol and Drugs PolicyDiversity TrainingRisk AssessmentSafety Critical Work Assessment.Refer to Training section of job description for further informationKey Working ParametersCategoryParameters for RoleOut of hours attendance/exceptional duty/ travelling requiredExpected to travel to all relevant ATC Depot sites and Customers premises and stay overnight - if necessaryOn-Call responsibilityPart of ATC's On Call Managers rota.