Head Receptionist

We are seeking anenthusiastic individual with a passion for animals to join us as a Head Receptionist across our West Sussex Veterinary Centre Chichester, Felpham and Rustington practices.

Location: West Sussex Veterinary Centre Chichester, Felpham and Rustington

Contract: Full time

Hours: 40hrs

Shift Pattern: Variable, but practices are open 8-7 so depends if the candidate would like 4x longer days or 5x shorter 8hrs days.

About the role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance


• Creating and managing the team rota


• Supporting with Recruitment and liaising with the internal recruitment team


• Account Control & Debt Management


• Manage the processing of insurance claims


• Assist in the management of our Healthy Pet Club

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments


• Responding to queries via phone, in person and email


• Registering new clients


• Completing insurance forms


• Dispensing medications


• Taking payments


• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Head Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!


• Resilient with the ability to cope with potentially distressing and emotional situations


• An excellent communicator with strong empathy


• Excellent customer service skills and experience in dealing with members of the public


• A positive attitude and excellent teamwork skills


• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be dependent on skills and experience


• And all the usual CVS Vets benefits!

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.