Head Porter

Overview

We're proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.

Please note: our hotel is in a very remote location and is not accessible by public transport. Live in accommodation available.

Contract & Working Hours

We offer minimum 37.5 hour per week employment contracts, and we are happy to discuss part time contracts to fit individual schedules. Every hour worked beyond the contracted hours will be paid or given as lieu time.

Role: Head Porter

As Head Porter, you'll lead by example as the first friendly face our guests encounter, ensuring a warm welcome and smooth arrival experience. You'll manage our team of resort porters, coordinate luggage assistance, guest escorts, and upkeep of entrances and public areas to the highest standards. With a strong eye for detail and excellent communication skills, you'll ensure seamless service across all guest touchpoints, providing information on facilities, assisting with transport or deliveries, and working closely with the reception team to uphold our exceptional hospitality standards.

Qualifications

The successful candidate will be professional, knowledgeable, and dedicated to delivering first class experiences to guests and hotel residents. Attentive with strong communication and interpersonal skills, able to build relationships with guests and hotel team, friendly, enthusiastic, and driven to enhance quality service and guest satisfaction.

Benefits

• Generous Time Off - 31 days of leave, increasing to 33 with service.
• Monthly Tips - Fairly shared service charge/gratuities, all paid on the second pay date of the month.
• Discounts & Perks - Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre - Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans - Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting - Cycle to Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks - Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub - Our reward and recognition platform for peer to peer cards, monetary rewards, Employee of the Month, and long service vouchers.
• Genuine Wellbeing Support - Financial, mental, and physical wellbeing support via supportive teams and Hospitality Action.
• Employee Communications - Stay connected through Eden Engage for team news.
• Grow with Eden - Apprenticeships and leadership programs like RISE & THRIVE.
• Family Friendly Policies - Enhanced leave and return to work financial support.
• Everyday Essentials - Free parking, meals on duty, uniform provided, and footwear allowance.

Company Commitment

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. We are proud members of the Hoteliers' Charter, and our team is guided by values of Heart, Honesty, Spirit, and Team.