Head of Supply Chain and Inventory

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role: Head of Supply Chain and Inventory

Department: Operations
Location: London
Reports into: Director of Operations

About the role

We are looking for a Head of Supply Chain and Inventory. The successful candidate will own the end to end inventory lifecycle across finished goods, service parts, repair components, and sub assemblies. The Head of Supply Chain and Inventory will ensure accurate visibility, disciplined control, and forward looking planning to support Disguise's global operations. This is a pivotal position in the evolution of the organisation, shifting from reactive procurement to proactive, data driven inventory management, with a strong emphasis on:

• Forecasting and demand planning
• Stock optimisation and cost control
• BOM driven material planning
• Automation and system led processes
• Structured stakeholder management with manufacturers and vendors

The Head of Supply Chain and Inventory is the single point of accountability for inventory health, balancing availability, cost, risk, and scalability as the business grows.

What you will do

• Inventory Ownership, Governance & Control
• Own global inventory visibility and integrity across all stock types.
• Ensure critical spare part availability to support Service Centres and global RMA commitments.
• Maintain NetSuite as the single source of truth for all inventory related data.
• Define and maintain robust stock classification and lifecycle controls; lead cycle counts and audits.
• Manage risks related to excess and slow moving inventory; obsolescence and EOL exposure; shrinkage and write offs.
• Planning, Forecasting & Replenishment
• Develop rolling inventory forecasts from sales demand, service consumption, RMA and project based demand.
• Own replenishment logic and planning parameters (MOQ, lead times, safety stock, reorder points).
• Partner closely with Operations, Hardware, Product Management and Service Centres to ensure inventory plans align with the roadmap, capacity and service level expectations.
• Support New Product Introductions (NPI), ramp up planning, product transitions, redesigns and End of life (EOL) planning.
• BOM, Material Planning & Cost Control
• Own inventory related aspects of Bill of Materials (BOM) management, ensuring accuracy of part structures and usage quantities; alignment between engineering BOMs and operational inventory.
• Work with Hardware and Manufacturing partners to anticipate component level demand and identify cost, availability, and risks.
• Control inventory value, holding costs, aged stock and write offs.
• Support Finance with inventory valuation accuracy, forecasting and variance analysis.
• Automation, Systems & Reporting
• Drive automation of inventory planning and control processes.
• Continuously improve NetSuite configuration, workflows and reporting related to forecast accuracy, stock health, inventory turns and ageing.
• Define and maintain a standard inventory reporting cadence.
• Manufacturer & Vendor Stakeholder Management
• Act as the primary operational interface for inventory related coordination with contract manufacturers, key component vendors and repair and refurbishment partners.
• Align forecasts, lead times and material availability with external partners.
• Manage risks related to supply constraints, long lead time components and demand volatility.

Experience we are looking for

• Proven experience impacting inventory, stock planning or supply chain management within a hardware, technology or manufacturing environment.
• Proven experience using automations to improve efficiency within stock.
• Commercial experience using inventory control methodologies.
• Commercial experience forecasting and demand planning.
• NetSuite experience.
• Experience managing inventory across third party warehouses and external partners.
• Experience with BOM management and material planning.
• Nice to have: familiarity with electronics, components or technical spare parts.
• Commercial experience in scale up or fast growth organisations with evolving systems and processes.

Skills, behaviours and values we are looking for

• Highly analytical with strong attention to data accuracy.
• Process discipline: creating and ensuring process structure, consistency and repeatable workflows that ensure accuracy, quality and reliable outcomes.
• Confident stakeholder manager across technical, operational and commercial teams.
• Driven: being proactive.
• Dynamic and resilient: being able to try new ways of doing things and pivot quickly with energy and resilience.

About Disguise

Disguise is the industry leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our user's ever changing needs so our technology stays ahead of the game.
• Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.
• Resilience. We don't give up until we find the right solution, even if it's not within our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory.
• Hybrid working between home and our offices (dependent on role and location).
• Mental health and wellbeing support - subscription to the Calm app, mental health first aid buddies, employee assistance programmes.
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries.
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning.
• Training, coaching & mentoring.