Head of Supply Chain

Cleckheaton, BD19 3QF & Our new site on chase way, BD5 8SW

Full time

Competitive

The Head of Supply Chain role

As the Head of Supply Chain at Pure Pet Food, you'll lead the full end-to-end supply chain - from stock management and production planning through to fulfilment and delivery of nutritious, made-to-order pet meals to thousands of customers nationwide

You'll own the strategic direction, leadership, and operational performance of stock control, production planning, logistics, warehousing, and fulfilment. This role plays a key part in ensuring Pure's promise - healthy, high-quality pet food that's delivered accurately, efficiently, and on time - is upheld at every stage of the supply chain.

What's in it for you

• 33 days holiday (including Bank Holidays). Our full 12-month entitlement.
• Enrolment within our discretionary business performance 10% annual bonus plan (following successful probation).
• Financial Insurance Protection - Life Assurance 2 times annual Salary, plus Critical illness insurance.
• Free dog food up to £100 per month.
• Small business with a family feel!
• Salary Exchange Company Pension.
• Team social events and the opportunity to support local charities, with 2 paid volunteer days available each year.
• Free on-site Parking.
• A supportive working environment within a very dynamic growing business that supports personal development goals.
• Cycle to work scheme.
• EV SS Car Scheme.
• Possible hybrid working, subject to review following 6 months employment.

At Pure Pet Food, our promises put Paws & People First. We're committed to building a workplace where everyone feels valued, included, and able to thrive. By celebrating diversity, promoting equity, and embracing new ideas, we aim to be Best in Show for our people as well as their pets. If you're passionate, curious, and want to be part of a team that's Ahead of the Pack, we'd love to hear from you.

Duties and responsibilities of the role are: Strategic Leadership

• Develop and implement Pure's supply chain strategy to support growth, scalability, and sustainability.
• Lead a high-performing team across planning, warehouse operations, and logistics.
• Collaborate cross-functionally with Operations, Tech, Finance, Product, and Customer care teams to deliver world-class service levels and efficiency.
• Champion continuous improvement initiatives to enhance speed, reliability, and cost-effectiveness.
• Manage relationships with packaging, co-manufacturing, and logistics partners.
• Ensure suppliers and partners meet Pure's quality, ethical, and sustainability standards.
• Negotiate contracts and service agreements to balance cost efficiency, flexibility, and service performance.
• Build resilience into the partner network to protect against disruptions.

Planning & Forecasting

• Lead demand planning and production scheduling based on customer orders, subscription patterns, and seasonal trends.
• Partner with Finance and Commercial teams to improve forecasting accuracy and inventory turnover.
• Oversee the balance between product availability and waste minimization.

Stock Control

• Oversee all aspects of stock management across production, warehousing, and fulfilment.
• Ensure optimal stock levels to meet demand while minimizing waste and storage costs.
• Implement and manage effective inventory control processes to maintain accuracy and traceability.
• Monitor slow-moving, obsolete, or excess stock and implement corrective actions.
• Collaborate with Finance to ensure accurate stock valuation and reporting.
• Leverage data and systems (ERP/WMS) to enhance stock visibility and decision-making.
• Oversee coordination between production, warehouse, and logistics teams to ensure seamless order fulfilment.
• Optimize logistics networks for D2C delivery - ensuring speed, accuracy, and customer satisfaction.
• Manage relationships with third-party logistics partners and ensure SLAs are consistently met.
• Drive continuous improvement in picking, packing, and last-mile delivery performance.

Sustainability & Innovation

• Embed sustainability and efficiency throughout the supply chain - from packaging and warehousing to delivery.Identify opportunities to reduce environmental impact through innovation in materials, routing, and waste reduction.
• Support Pure's long-term sustainability commitments and B Corp values.

Performance Management

• Define and track key KPIs including OTIF (on-time, in-full), supplier performance, cost per order, and inventory health.
• Use data insights and reporting to drive operational decisions and continuous improvement.
• Report regularly to the leadership team on performance, challenges, and opportunities.

Qualifications & Experiance

• 5+ years' experience in supply chain leadership, ideally in FMCG, food manufacturing, or D2C/e-commerce.
• Strong track record managing supplier relationships and large-scale fulfilment operations.
• Proven experience implementing ERP or WMS systems and data-driven decision tools.
• Deep understanding of forecasting, inventory management, and logistics optimization.
• Excellent leadership, stakeholder management, and communication skills.
• Passionate about sustainability, innovation, and improving pet wellbeing.

Key Attributes

• Strategic yet hands on - thrives in a fast-growing, entrepreneurial environment.
• Commercially astute with a drive for operational excellence.
• Collaborative, people focused leader who empowers and develops teams.
• Analytical mindset with strong attention to detail.
• Aligned with Pure's mission to make healthy choices for pets easy and accessible.

About you

• Ahead of the pack: Able to develop financially sound plans aimed at achieving growth or driving efficiencies. Able to use data as the catalyst to drive collaborative and open discussions focused on performance.
• Paws & People First: Motivated and driven to exceed customer expectations. Understands that providing great dog nutrition influences every decision at Pure. Displaying a customer centric mindset and passionate about delivering best in show customer service. Great at building positive and effective people relationships to support the achievement of our goals. Showcases integrity, kindness and consistency in an effort to maintain effective working relationships.
• Best in Show: Being results driven and committed to exceeding targets and driving continuous improvements in a fast paced entrepreneurial successful business.
• New tricks: Drives and supports innovation by sharing ideas, communicating effectively and displaying an openness to change, embracing new concepts and ideas.

Our definition of success is measured in the following ways, these are:

• Operational Excellence:
  The supply chain runs smoothly end-to-end - stock levels are accurate, production plans are reliable, and customer orders are fulfilled on time, every time.
  OTIF (On-Time In-Full) consistently exceeds targets, and supply chain costs remain within budget without compromising quality or service.
• Optimised Stock Control:
  Inventory levels are well-balanced - ensuring product availability while minimising waste, write-offs, and cash tied up in stock.
  Systems provide full visibility of stock across sites, and audits confirm high accuracy.
• Team Leadership:
  A motivated, empowered, and high-performing supply chain team that embraces accountability and continuous improvement.
  Clear succession plans and development pathways are in place across all operational areas.
• Data-Driven Decisions:
  Forecasts, performance dashboards, and KPIs drive proactive decision-making rather than reactive fixes.
  Supply chain reporting is accurate, timely, and valued by the leadership team.
• Continuous Improvement:
  Ongoing efficiency gains through process optimisation, technology adoption, and lean initiatives.
  Measurable reductions in cost-per-order, lead times, and environmental impact.
• Customer Experience:
  Fulfilment and delivery performance support exceptional customer satisfaction and retention.
  The supply chain contributes directly to a seamless D2C experience, reflecting Pure's brand promise of quality and care.
• Sustainability Leadership:
  The supply chain actively supports Pure's B Corp and sustainability objectives - reducing waste, carbon footprint, and non-recyclable packaging.