Head of Student Experience

Location: Metanoia Institute, 13 North Common Road, W5 2QB (Ealing, London)

Team: Student Experience

Salary: Up to £55,000 (dependent on experience)

Contract type: Permanent

Working pattern: Typically weekday, with some weekend working

We're entering a significant new phase of development. With our Access and Participation Plan (APP) approved and our continued progress towards Degree Awarding Powers (DAPs), we're strengthening our infrastructure to ensure that every student is supported to succeed; academically, professionally, and personally.

Our vision is rooted in widening access to the psychological professions and creating an inclusive, values-led learning environment. We're committed to supporting a diverse student body and ensuring that all students, particularly those from underrepresented backgrounds, can thrive.

We're seeking a Head of Student Experience to lead the coordination, development, and continuous improvement of our student support services.

This is a newly strengthened role, created to bring greater coherence, clarity, and impact across our student-facing provision. You'll play a central role in ensuring that our services are well organised, accessible, and aligned to student need, supporting students from entry through to completion and progression.

Working within a clear strategic framework, you'll have the autonomy to shape how services are delivered in practice, ensuring they're joined up, effective, and demonstrably contributing to student success.

You'll lead a multi disciplinary team spanning:

• Wellbeing and disability support
• Careers and employability
• Academic skills support
• Library services
• Academic coordination

Your focus will be to:

• Integrate services into a coherent and accessible student support offer
• Establish clear processes, pathways, and service standards
• Develop and implement measurable outcomes and KPIs
• Strengthen the student experience across the full lifecycle
• Ensure services actively support our Access and Participation commitments
• Oversee effective approaches to student wellbeing, safeguarding, and inclusion

You'll work closely with colleagues across the organisation to ensure that student support is understood, utilised, and continuously improved.

As an organisation founded with social justice at its core, we welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We believe that when we work together, we can enable change and make things happen, and we do this by encouraging all our colleagues to be their true self in the workplace. We learn from each other to create an inclusive organisation.

As a UK based Institute all our roles are based within the UK, so you'll need to have the right to work in the UK, and be able to provide proof, unfortunately we're unable to offer any visa sponsorship.

Date Posted:09 Apr 2026
Closing Date:30 Apr 2026
Job Type:Permanent, full-time
Salary:Up to £55,000 (dependent on experience)