Head of Strategic Account Management

Head of Strategic Account Management

Remote Based Monday to Friday 37.5 Hours

Lead and grow a high-value portfolio of complex, long-term customer contracts. You'll set the standard for strategic account management, drive proactive renewals, strengthen executive relationships, and build a high-performing team-all while collaborating across Commercial, Finance, Operations, and Transformation teams to deliver results.

To be considered

you must have at least 3 years' UK-based experience in a relevant strategic, commercial or customer-facing leadership role, alongside strong NHS knowledge (including approvals processes), experience leading large teams (10+ direct reports) and familiarity with MES frameworks.

Key Responsibilities

• Lead Strategic Accounts with consistent, high-quality account management across a complex portfolio
• Drive growth, retention, and commercially sound renewals through insight-led account plans
• Strengthen executive-level customer relationships and ensure proactive renewal planning
• Lead, coach, and develop a team of 10+ Strategic Account Managers
• Embed structured governance, performance tracking, and disciplined ways of working
• Work closely with Commercial, Finance, Operations, and Transformation teams to deliver measurable results

Qualifications & Professional Background

• Essential: At least 3 years' UK-based experience in strategic account management, commercial or customer-facing leadership roles
• Essential: Proven ability to operate at a senior leadership level
• Degree or equivalent in Business, Finance, Economics, Healthcare Management, or similar
• Desirable: Postgraduate qualification (e.g., MBA), professional accreditation (IAM, CIPS), or formal leadership/coaching training

Skills & Competencies

• Essential: Strong strategic account management skills including account planning, governance, and performance management
• Essential: Commercial and financial acumen; ability to interpret contracts, pricing models, and long-term value drivers
• Essential: Ability to operate at senior and Board level with credible communication and influencing skills
• Essential: Leadership of large teams (10+ direct reports)
• Essential: Strong stakeholder management; aligning multiple internal functions toward shared objectives
• Essential: NHS knowledge, including approvals and processes; familiarity with MES frameworks
• Ability to bring structure to complex environments, embed consistent ways of working, and make sound decisions under ambiguity
• Experience using data and insight to inform account strategy and performance tracking

Experience

• Essential: Proven leadership in strategic account management within complex, multi-stakeholder environments
• Essential: Experience managing or contributing to the retention and growth of long-term customer contracts
• Track record of embedding structured, scalable account management frameworks
• Experience engaging and influencing senior stakeholders, including executives
• Experience working cross-functionally with Finance, Operations, Commercial, and Transformation teams
• Experience in regulated sectors such as healthcare, public sector, or similar
• Experience supporting or leading contract renewals, extensions, or re-procurement

Role Details

• Location: Home-based (UK) with occasional national travel
• Contract: Permanent
• Requirements: Enhanced DBS check required

Benefits

• Private healthcare
• Employee Assistance Programme
• Pension scheme & salary sacrifice options
• Electric car and cycle-to-work schemes
• Flexible, supportive work environment

If you're a strategic thinker, relationship builder and transformational leader ready to make a real impact, this is your next move. Contact Louise on for further information.