Head of SMB Operations & Contact Centre Excellence

An emerging food delivery service in Manchester is looking for a Head of Operational Support for a fixed-term contract. This role involves driving operational performance and supporting commercial teams in sales and customer success. The ideal candidate will have consultancy experience and a detailed understanding of the sales tech stack. You will lead cross-functional teams, define operational visions, and monitor contact centre performance, contributing to a vibrant work culture focused on diversity and inclusion.