Head of Services

Desired skills:
Service Manager , Automation , MSP , Cybersecurity , Dublin , Permanent

Hybrid

Reperio has partnered with a fast-moving, tech-driven company operating at the forefront of managed IT services to find a Head of Services who will lead the evolution of both internal and client-facing tools.

This is a high-impact leadership role offering significant autonomy to shape internal systems, steer our product portfolio, and influence company-wide standards and strategy.

• Own and optimise the internal toolset (RMM, PSA, quoting, documentation, etc.)
• Act as product owner for key third-party platforms offered to clients
• Lead AI and automation initiatives across departments
• Ensure system-wide compliance with security and data protection standards
• Be a key contributor to operational standards and continuous improvement efforts

• Experience in an MSP environment
• Proven ability to manage and optimise IT platforms and SaaS ecosystems
• Strong knowledge of automation tools
• Familiarity with AI applications in business operations
• Hands-on experience with security frameworks and governance
• Strong communication, documentation, and project management skills
• Bonus: Knowledge of Kaseya/Datto, or relevant certifications (CISSP, ITIL, etc.)

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Peter Megarity is recruiting for this role.

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