Head of Service, EMS Coordination

Main area Emergency Contact Centre Senior Management Grade Band 8c Contract Permanent Hours Full time - 37.5 hours per week Job ref 020-AC

Site: Vantage Point House, Town: Cwmbran Salary £79,504 - £91,609 per annum. Closing 07/06/:59

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Job overview

The Head of Service for EMS Coordination has responsibility for the three EMS Coordination Centres across Wales. This is a key leadership role in the Coordination and Integrated Care Department and indeed within the Trust Operations Directorate.

The successful candidate will have the opportunity to be at the forefront of service delivery of emergency ambulance services in Wales and will contribute to the ambition of the Trust in "Providing the right care and advice in the right place every time".

This is an exciting time to join the Welsh Ambulance Service as we continue our journey to service transformation, where EMS Coordination will play a pivotal role in ensuring patients across Wales receive a quality, timely, patient focused service.

This is a key senior leadership role and if you are ready for that next step in your career and want to help lead and shape ambulance services then this is an opportunity to deliver the best possible services to patients and communities across Wales.

Main duties of the job

Head of Service, EMS Coordination

If you have senior experience in an emergency service, health care contact centre or control room environment, this role could be right for you.

Working to the Assistant Director of Operations, Coordination and Integrated care, you shall lead a team of Service Managers to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. We expect the role to be high profile, internally and externally, so you should be prepared to represent the Trust as required.

If you can help us to continue to evolve to meet the emergency and unscheduled health needs of the public in Wales, have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop , we would love to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will find the full Job Description and Person Specification attached within the supporting documents or by clicking "Apply now" to view in Trac.

Qualifications and Knowledge

• Masters level qualification in a relevant subject or equivalent experience working at a senior level in a service delivery environment.
• Leadership and/or Management Qualification Level 5 or equivalent.
• Required to successfully complete the Gold/Strategic qualification post appointment.
• Full UK driving licence.

Experience

• Senior Management experience in an operational emergency service/healthcare contact centre/control room delivery environment.
• Experience of working in partnership with trade unions/other partners with an understanding of the principles of partnership working.
• Strong evidence of working across sectors/inter agency.
• Experience implementing service improvement plans to include financial and resource accountability.
• Proven ability to translate strategy and plans into operational activity.

Skills and Attributes

• Proven track record in delivering operational and cultural change.
• Ability to work under pressure to achieve tight deadlines.
• Proven leadership and team working skills.
• Proven ability to motivate and inspire staff.
• Ability to manage performance and implement quality systems.
• Proven ability to be resilient under pressure.
• Honest and demonstrate a high degree of integrity.
• Exemplary personal standards of conduct and behaviour.
• Commitment to the development of managers and staff.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or a Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.