Head of Service Delivery Basingstoke/Hybrid £80,000 - £110,000

Head of Service Delivery Basingstoke/Hybrid £80,000 - £110,000

Customer Success Delivery Leadership Fintech SaaS Agile PMO Implementation Strategy Growth Culture Builder

Are you the kind of leader who thrives in high-growth environments? Do you know how to scale delivery teams while keeping customers genuinely happy? I'm working with a fast-scaling fintech that's transforming how enterprise clients manage cash and payments. They're on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.

You'll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you'll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.

You'll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process's sake.

• Leading multifunctional teams across delivery, support, and success
• Building scalable onboarding and implementation frameworks
• Driving customer retention and upsell through relationship management
• Owning delivery strategy and KPIs across the department
• Championing Agile/Hybrid methodologies and continuous improvement

• Strong leadership in enterprise SaaS or fintech delivery
• Experience scaling teams and processes in a fast-paced environment
• Background in regulated industries (banking, payments, etc.)
• Strategic thinker with a hands-on approach

In return you will get a salary up to £110,000 and you will get Hybrid working, 26 days holiday + bank, solid pension and more.

If you're interested please apply or send your CV to

No sponsorship.